Terms & Conditions

1. Identification

   1.1. Master Plan is an organization based in Barcelona, Spain, that specializes in hosting holistic retreats centered around medicinal plants. We aim to enhance the mental and physical well-being of our participants. At these events, a variety of techniques are employed and diverse activities are provided, all contributing to a comprehensive holistic experience.

2. Reservation

   2.1. To secure a spot at the event, participants must complete a registration form providing their personal and medical information, and submit a deposit amounting to at least 50% of the event's total cost.

   2.2. Upon receiving the deposit and verifying that the participant meets all necessary health criteria, Master Plan will confirm their reservation for the specified event.

   2.3. Should the participant fail to meet the health requirements or if Master Plan has serious doubts about the accuracy of the medical details provided, the reservation will be canceled, and a full refund of the deposit will be issued within five days.

3. Pricing and Payment

   3.1. All prices listed on the website include applicable taxes.

   3.2. Deposits can be made via bank transfer, Bizum (just for Spain), or cash.

   3.3. The balance must be settled in full by the start of the event in cash (in euros) unless the amount exceeds the legal cash transaction limit.

4. Cancellation and Refund Policy (by the customer)

   4.1. Participants can cancel their reservation at any time by notifying Master Plan.

   4.2. If cancellation occurs at least 30 days before the event, participants may apply the full deposit towards another event scheduled within the next 12 months. If the deposit is not used within that time frame, it will be forfeited.

   4.3. Cancellations made less than 30 days before the event will result in a total loss of the deposit, with no option to transfer it to another event.

   4.4. Under no circumstances will the deposit be refundable.

   4.5. If a participant decides to leave the event early, no refund will be made for the unused portion of the event.

5. Cancellation and Refund Policy (By the Master Plan)

   5.1. The Master Plan reserves the right, in any circumstance, to cancel an event.

   5.2. If Master Plan cancels an event, participants will be offered the option to transfer their reservation to another date or receive a full refund of all payments made.

6. Travel and Insurance

   6.1. Travel to the event location or a designated pickup point arranged by Master Plan is the responsibility of the participants and is at their own expense. Master Plan is not liable for any delays or cancellations by travel providers nor for any travel documentation issues.

   6.2. Considering potential travel disruptions, Master Plan strongly recommends that participants, especially those coming from abroad, obtain travel insurance that covers activity-related incidents, unexpected flight cancellations, illnesses, and other pertinent issues.

7. Schedule Adjustments

   7.1. The Master Plan may need to alter the event’s activities or schedules due to unforeseen circumstances unrelated to the organization. In such instances, Master Plan will inform participants as promptly as possible and will make the necessary adjustments to similar activities or reschedule with minimal disruption.

8. Health and Safety

   8.1. If Master Plan discovers any discrepancy between a participant’s reported health condition and their actual condition, or if a participant is deemed unfit for the activities, or if instructions are not followed, Master Plan reserves the right to limit the participant’s engagement in certain activities to ensure their safety and well-being.

9. Personal Belongings

   9.1. Master Plan is not liable for any loss or damage to participants’ personal belongings during the event, unless directly caused by the organization’s staff.

   9.2. Participants are advised to take standard precautions with their valuables and to consult with Master Plan’s event organizers if they have items of significant value that need special attention.

10. Intellectual Property

    10.1. Participants recognize and accept that all intellectual, industrial, and image rights derived from the activities during the event are owned by Master Plan, subject to the limitations of the relevant data protection laws.

11. Handling Issues During the Event

    11.1. Should any problems arise during the event, participants are encouraged to report these immediately to the event coordinator so that Master Plan can address and resolve the issues efficiently.

Privacy Policy

Master Plan website is owned by Master Plan Retreat, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Master Plan, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Master Plan website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Master Plan, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@masterplanretreat.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@masterplanretreat.com.